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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 129
Customer Analytics
Analytics: it’s not about the math
Scott Brinker
-
March 27, 2011
The Art of Suggestion And How Text Analytics Can Help You Uncover A Treasure Trove of Customer Suggestions!
Michelle deHaaff
-
March 27, 2011
200 Countries, 200 Years in 4 minutes
Joseph Dager
-
March 27, 2011
Four Challenges Market Research Faces Today
Tony Zambito
-
March 25, 2011
Improving social media monitoring
Laurence Buchanan
-
March 25, 2011
Offline Adjustments–the EPM Project Timesuck
Juan Porter
-
March 22, 2011
Marketing And Reputation Must Coexist; If Not, You Fail – Period!
Dr. Johnny D. Magwood
-
March 18, 2011
ESPN: Maximizing Audience Data to Drive Revenue Growth
Julie Baker
-
March 17, 2011
Are you waiting for perfect data?
Mark Price
-
March 15, 2011
Infegy’s Social Radar 3 mines consumer insight from 9 billion conversations
Bob Thompson
-
March 12, 2011
Hootsuite Gets Social with New Analytics
Danny Brown
-
March 9, 2011
Your customer analytics say, it’s time to re-engage your agents.
Jodie Monger
-
March 7, 2011
Automating the call scoring process with speech analytics
Richard Marcia
-
March 7, 2011
Building Your Data Foundation, Part II
Michelle Boockoff-Bajdek
-
March 7, 2011
Elements of Market-Orientation
Dr. Johnny D. Magwood
-
March 6, 2011
Get Fast Feedback During the New Product Introduction Process
Michelle deHaaff
-
March 2, 2011
Stop focusing on the wrong things in your call center.
Carmit DiAndrea
-
March 2, 2011
Visualizing marketing analytics with Tableau
Scott Brinker
-
March 1, 2011
Building the Data Foundation, A Brief Interlude – Master Data Management
Michelle Boockoff-Bajdek
-
February 28, 2011
Finding the X-Factor to mine the uptrend in consumer confidence
Vijay Dandapani
-
February 27, 2011
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