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Mimosa Systems Recruits Leading Forrester Analyst Barry Murphy as Director of Product Marketing To Expand Ediscovery Ecosystem

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Satmetrix Study Defines Economic Impact of Word of Mouth

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Dthree Uses Oracle(r) WebCenter To Deliver Enterprise 2.0 Marketing Management Platform

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Pitney Bowes Report: Billions of Euros in European Advertising Space Go Unused

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“Age Verification Bypassed by Cashier”

Andrew Rudin -

Lessons From Toyota in Moving From a “Push” to a “Pull” Economy (in Memory of Joseph Juran)

Phil Dourado -

Pitney Bowes MapInfo and Group 1 Software Announce Interact 08 User Event

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The Secret Battle Between Customers and Profits

Graham Hill -

Customer Loyalty and Customer Lifetime Value

Bob Hayes -

AbleBridge Embraces Launch of Microsoft Dynamics(tm) CRM Live With New Offering

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Automating the Suggestion Box

Denis Pombriant -

“Sorry. I’ll Make Sure We Fix That”

Bill Price -

Graham Technology Evaluated in Gartner’s Magic Quadrant for CRM Customer Service Contact Centers

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What Does Your Customer Experience Smell Like?

Shaun Smith -

Innovating for Customers: Adjacency Innovation

Phil Dourado -

Will the Beijing Olympics Damage Its Sponsors’ Reputation?

Graham Hill -

Stellar Wins Call Center Outsourcing Deal With Energy Retailer

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The Growing Split in CRM. And How To Heal It

Graham Hill -

Auto-Demo Hell

Peter Cohan -

LongJump Introduces Workflow-as-a-Service Enabling Companies To Automate Their Business Processes

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