Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre outsourcing contract with one of Australia’s leading energy retailers.
The call centre outsourcing deal with Stellar involves the provision of inbound customer service for the client’s Queensland-based residential, small-to-medium enterprise, and industrial and commercial customers.
“With the expected increase in competition among energy retailers following the commencement of full retail competition in the Queensland market, our client can be confident of continuing to deliver an outstanding customer service experience to their customers,” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar has a comprehensive understanding of the retail energy market in Australia, and we look forward to building a strong relationship with our new client”.
The energy retailer chose Stellar to deliver inbound customer care services based on their expertise in call centre outsourcing, in addition to their vast industry experience in the Australian retail energy market.
The service will be operated from one of Stellar’s eighteen global outsourcing centres based in Australia. Financial details and terms of the call centre outsourcing agreement were not disclosed.
Stellar is a leader in serving the utilities industry, having extensive experience managing call centre and business process outsourcing services for a number of leading Australian retail energy providers. Stellar operates nine call centres in Australia that collectively employ over 3000 staff across the country.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
