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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
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Voice of Customer
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Contact Center
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CEO to CEO
Zeynep Cancelik
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December 10, 2009
CRM Integration to Financial Applications
Zeynep Cancelik
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December 10, 2009
CEO to CEO
Zeynep Cancelik
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December 10, 2009
What social networking sites other than Twitter do you use the most?
Laurence Ainsworth
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The Power of Consistency
Susan Hoekstra
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The SAP Reverse Dichotomy
Esteban Kolsky
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Discount or Die?
Charles Nicholls
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December 9, 2009
Seth Godin on Blogging and Social Networking
Harish Kotadia
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December 9, 2009
How to turn mission into vision
Joseph Michelli
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December 9, 2009
What Drives GM Customers Away (Other Than Their Cars?)
Jon Picoult
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December 9, 2009
Those who understand Social Media don’t talk about ROI
Harish Kotadia
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December 9, 2009
Dell makes $6.5m no strategy necessary, perhaps just a plan?
Walter Adamson
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December 9, 2009
Surveys, customers and Listening 2.0
Axel Schultze
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December 9, 2009
Only Bad Customer Service Is a Cost Sink
Marshall Lager
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December 9, 2009
So you want to be SaaSy?
Laef Olson
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December 9, 2009
Transaction or Transgression? Social Selling Creates Questionable Practices
Andrew Rudin
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December 9, 2009
Wanted – A Courageous CEO!
Lior Arussy
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December 9, 2009
Implementation Strategies – For Great Demo! and Other Methodologies
Peter Cohan
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December 9, 2009
What to Expect in 2010 [Contact Center]
Donna Fluss
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December 9, 2009
What DARPA’s Red balloon contest can teach Social Media Pros
Harish Kotadia
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December 9, 2009
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