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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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Content Type
Article
Page 70
Article
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How Do You Sell Cars? Forget Big Change and Just Focus on Making a Strategic Connection to Your Customers
Silvana Buljan
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August 4, 2008
The Wedding Registry: Automation Killed an Age-Old Focus on the Customer
Alan J. Zell
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August 4, 2008
Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business
Bob Thompson
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July 28, 2008
When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm
Natalie Petouhoff
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July 28, 2008
Get to Know Joe: Predictive Analytics Can Create Utopia for Your Most Valuable Customers
Michele Eggers
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July 21, 2008
Arm Your Sales Reps With Knowledge: The Experian SKM Story
Jim Dickie
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July 21, 2008
“Please Enter Your Number. Please Enter Your Number”; Contact Technology Shouldn’t Be This Hard
Bill Price
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July 14, 2008
If Analytics Isn’t Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your...
Michael Caccavale
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July 14, 2008
Technology Needs to Enable, Not Inhibit, Excellent Service
Shaun Smith
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July 7, 2008
What Does It Mean When a Customer Stops Buying Pasta Sauce?: EBM Sparks Up Direct Marketing
Dan Smith
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July 7, 2008
Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream–and Your Customer Focus
Scott Herron
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July 7, 2008
Sales Technology Should Help Customers Help Their Customers
Alan J. Zell
-
June 30, 2008
Have the Customer at the Heart of What You Do and Your Business Will Benefit
Alison Bond
-
June 23, 2008
Spinning Straw Into Gold: Turn Customer Feedback Into Business Success
Richard Morrison
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June 23, 2008
There’s Something Much Better for Small Businesses Than Spreadsheets: Customizable CRM Software
Paul Johnston
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June 23, 2008
Your Contact Center Can Bolster Retention, Drive Value and Lower Your Costs–if You’d Just Stop Ignoring It
David Rance
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June 16, 2008
Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?
Chris Stiehl
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June 16, 2008
Advisory Boards: Innovation Means Knowing What Your Customers Want
Laura Patterson
-
June 16, 2008
A Radical Thought: Focus on Your Profitable Customers
Shaun Smith
-
June 9, 2008
The Night the System Played Santa: IT and the Front Office Create Magic for Your Customers When They Work...
Denis Pombriant
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June 9, 2008
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