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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
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Blog
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The 60 Second Customer Experience Evaluation
Flavio Martins
-
July 9, 2012
Loyalty Means Never Having to Say, “Eat that Second Doughnut”
Bryan Pearson
-
July 9, 2012
Applying Lean Methods to Personal Work: Make Work Visible
Jack Malcolm
-
July 9, 2012
Are (Lack of) Results Due to the Salesperson or the Company?
Dave Kurlan
-
July 9, 2012
Where to look for best practice customer experience outside the organisation?
Kalina Janevska
-
July 9, 2012
Timpson: shifting/transforming culture through ‘language and practices’
Maz Iqbal
-
July 9, 2012
Microsoft Dynamics CRM 2011 Q2 2012 release misfires
Richard Boardman
-
July 9, 2012
BPM is child’s play: How would you teach children about process management ?
Theo Priestley
-
July 9, 2012
Mark Twain’s User Adoption Lessons, Part Three
Jason Whitehead
-
July 9, 2012
Pride Before the Fail
Rebel Brown
-
July 8, 2012
Missing Wood for Trees, Why Big Data Isn’t About the Big Data
Harish Kotadia
-
July 8, 2012
How’s Your Service Attic?
Chip Bell
-
July 8, 2012
Slideshare: Zappos’ Tony Hsieh On Customer Service
Flavio Martins
-
July 8, 2012
An Airplane on the Tarmac Profits You Little
Tom Vander Well
-
July 8, 2012
Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for...
Adrian Swinscoe
-
July 8, 2012
Capricious consumers or wayward surveys?
Vijay Dandapani
-
July 7, 2012
RU a Protector or Predator? Your customers know for sure
Kristin Zhivago
-
July 7, 2012
Customer Experience Video: Is There a Wrong Kind of Customer?
Flavio Martins
-
July 7, 2012
Customer are not just for life – but for the network
Donal Daly
-
July 7, 2012
Are the Best Sales People Introverted or Extroverted? The Answer May Surprise You.
Anneke Seley
-
July 6, 2012
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