Philip Piletic
Techloot
I have several years of experience in marketing and startups, and regularly contribute to a number of online platforms related to technology, marketing and small business. I closely follow how Big Data, Internet of Things, Cloud and other rising technologies grew to shape our everyday lives. Currently working as managing editor for a UK tech site.
Pundits have compared the current wave of tech industry layoffs to the dot com bust of the early 2000s, but the fact of the...
In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations. These sophisticated...
Customer experience (CX) is not just a buzzword but an integral part of business success. 85% of buyers are willing to pay more for...
In the world of customer service, trust is not a luxury; it's a necessity. The 21st century has ushered in remarkable developments in customer...
In today's competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of...
Web marketing has expanded so quickly that few small business owners can stay competitive on their own. That's why so many of them have...
With so many online services collecting information about their clients, it makes sense that those in the political sphere have started to make a...
Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations,...
With the rise of the software as a service industry, the B2B space has never been more active than it is today. Especially after...
Today, customers have more options than ever before. For businesses to succeed, they must not only attract customers but also keep them satisfied. One...
The European market is growing and becoming increasingly competitive. To stand out, businesses need to provide the best customer experience possible. This is where...
For any business, managing and perfecting sales processes is a key component of bottom-line success. However, no sales department can achieve long-term success without...
Over the past few years, companies have struggled with the looming prospect of a volatile job market. So much so that employee retention has...
When business leaders hear the word recession, it conjures up images such as budget cuts, productivity initiatives, and hiring freezes. For leaders in the...
As technology advances, businesses around the world are making efforts to use it to their advantage and make the customer experience more enjoyable and...
Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their...
Did you know that 45% of products failed to be delivered on time and schedule? It’s true. Nearly half of the product launches are delayed...
Everywhere you look, the signs of a looming recession are unmistakable. Inflation is beginning to weigh on shoppers. The world's biggest companies are starting...
No matter how innovative a business is or what industry they’re working within, if they can’t satisfy their customers, they’re not going to see...
In the digital age, businesses collect and leverage massive amounts of consumer data to power their operations. For years, they did so with little...