Hardik Makadia
What is WhatsApp Business API? How can it Help your Business?
We live in an era of “now,” where everything we want needs to be given immediately. From purchase to customer service, your customer is looking for real-time communication. According to a survey conducted by Salesforce, 80% of customers said that the company’s customer service is...
Top 10 Powerful Strategies to Boost Sales and Lead Generation
Introduction A Hubspot report found that over 60% of marketers consider lead generation as their numero uno challenge. And, more than 50% of marketers spend almost half of their overall budget on lead generation. The world is moving at a faster pace than before. While…
Chatbots Vs. Live Chat! Who Wins? What Should You Expect?
Introduction Responding to customer queries in the nick of time is the best way to increase your customer service operations. Doing so moves your website visitors down the sales funnel and increases conversion rates much quickly. Channels like chatbots for business and live chat take…
Why should your Shopify store have a Chatbot?
Now that you’ve set up your Shopify store after going through the layout innumerable times, making multiple calls with the logistics team, and updating the inventory with all the product details, it seems like the work is finally over! But is it? Did you know...
How Can Restaurants Retain Their Customers In Growing Competition
Great customer experience is not only a way to ensure that your business treats your customers well but also ensures that you attract and retain customers in the long run and your business scales great heights. Given that customer retention and loyalty is at the...
How Can Chatbots Help Streamline Operations and Retain Customers In Banking
Poor service is one of the primary reasons why banks lose customers. The average experience of a person with their bank is usually unsatisfactory and not pro-customer. Customers today expect seamless service and easy accessibility from the enterprises they interact with. It is essential for…
Time To Change The Way Insurance Sector Treats Its Customers
“Please hold. Your call is important to us.” Every day, the insurance industry deals with thousands of customers, each having a multitude of queries about policies, claims processing, account updates, terms, conditions, and more. The customer support team can only cater to so many queries...