Craig Ferrara
Craig Ferrara
Craig Ferrara is a Director of Client Operations at AG Salesworks. He joined the company in 2004 as a Business Development Manager, transitioned to Client Account Manager, and was promoted to his current position in 2007. Craig's daily responsibilities include inside sales team oversight, reporting, training, ongoing contact list development and refinement, and managing daily client engagement from a high level.
Is There a Perfect Personality Trait for Inside Sales Reps?
Point is, there isn’t a singular personality - introverted or extroverted - that has consistently produced results in B2B inside sales over the years....
3 Tips For Junior Inside Sales Reps To Command Sales Calls
I think it’s safe to say that nearly everyone in the sales game had humble beginnings. Some of you may have had the fake...
5 Suggestions to Keep In Mind When Training a Teleprospecting Team
Last week, I had the chance to help train a fresh new crop of recruits for a long-time client of ours. After 12 years...
10 Inside Sales Lessons Learned Over 10 Years at AG Salesworks
Last week was my 10-year anniversary at AG. At times, 10 years seems like eons ago, but honestly most of the time it truly...
Does Your New Sales Team Really Understand Their Objectives?
I've always responded best to people who lead by example in the workplace. I find it harder to relate to individuals who are always...
What is a Realistic Number of Cold Calls to Make on a Daily Basis?
There is nothing better than a sales manager who can speak from real experience when providing advice. It can be very difficult to relate...
5 Tips For Inside Sales Managers Who Have Trouble With Conflict
The hardest transition I've found when moving into a manager role is the change in relationship between you and former colleagues that you've once...
Is Cold Calling More Difficult than Closing?
Some would argue that cold calling is more difficult than closing a deal. When you think about it, you get rejected a heck of...
10 to Zen: An Adaptation to Inside Sales
Some folks would describe me as a bit of a hippy in my office. I'm fairly laid back and try to remain as even-keeled...
Accessibility at All Levels is Essential to a Healthy Sales Work Culture
On New Year’s Eve, I posted a blog on the 7 Things I Want My Inside Sales Team To Know for 2014. Now that...
Are You Afraid of Conflict With Your Inside Sales Reps?
I would like to think of myself as approachable both as an employee and as a manager. Every boss would like to think they...
5 Things I’ve Learned from Successful Inside Sales Managers
Over the years I’ve seen some common themes from my most successful mentors. Every day, they realized they had to check their ego at...
Battle Blue Monday: Embrace 2014 Inside Sales Comp Plans
Last Monday, January 6, was apparently the most depressing day of the year. I heard this on the radio as I was driving to...
5 Tips For Converting Leads Before the New Year
Let's face it: As of today, we have four "real" business days left in quarter. Sure, if you happen to be in the office...
Is Optimism the Reason Sales Reps Are Successful?
When I meet with the newest additions to the AG family, I always make a point to let them know that we're not looking...
When Does It Make Sense to Role Play with New Inside Sales Reps?
I'll admit it: I never liked role plays. I wouldn't say that I'm necessarily in the minority here. Remembering back to my first few...
5 Tips On Managing CRM Data Costs
Maintaining accurate CRM data is a challenge for nearly all of the organizations we've partnered with over the years. We all want to believe...
Hey New Sales Managers: Don’t Forget Where You Came From!
One of the things I enjoy most about working for AG Salesworks is that we're a people-first company. I know it sounds hokey, but...
Are You A Cynical Sales Rep?
I turned the big 4-0 this year, yuck. It seems like just yesterday that I had started my sales career. Back then I would...
Does the “Ra Ra” Approach Work for Struggling Sales Reps?
I would like to think that I'm a positive guy. It has served me well over the years in the sales game. In fact,...