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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Innovation
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It Was Not the Branded Customer Experience British Airways Intended
Jim Barnes
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April 14, 2008
Dell Is Not Alone: Most Companies Are Efficiency-Driven
Sampson Lee
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April 14, 2008
To Build an Emotion-Packed High-Performance Brand, You Have to Go All the Way
Colin Shaw
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April 7, 2008
When It Comes to Customer Experience, Saturn Runs Circles Around the Competition
Chris Stiehl
-
April 7, 2008
Reclaiming Uncustomers: Don’t Brush Aside Counterfeiting
Tim Phillips
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April 7, 2008
Boardroom Buy-In: How to Earn It, How to Keep It
Jill Griffin
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March 24, 2008
It’s Time for CRM Suites to Recognize the Customer
Denis Pombriant
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March 24, 2008
Move High-Value Customers to the Head of the Call-Center Line
Robert Nascenzi
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March 24, 2008
Get Below the Surface to Understand Consumer Needs
Bob Kaden
-
March 17, 2008
Integrated Order Fulfillment Will Make Your Employees Happy, Increase Customer Loyalty and Reduce Costs
Jerry Sparger
-
March 17, 2008
Manage Key Accounts as If They Were Key!
Chris Stiehl
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March 17, 2008
Your Customer Complaints Could Be Costing You More Than You Realize
Francis Buttle
-
March 11, 2008
Know the Physics, Chemistry and Math of Your Future CRM System
Hrishikesh Trivedi
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March 11, 2008
You Can Learn From “Dell Hell.” Dell Did
Mei Lin Fung
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March 11, 2008
Strategies–Not Products–Create Lasting Market Disruption
Andrew Rudin
-
March 3, 2008
Why Do Companies Fear Customer-Alignment Screening?
Dick Lee
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March 3, 2008
Segment Your Customers to Deliver a Branded Experience
Sampson Lee
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March 3, 2008
We Don’t Need Another Hero …
Alison Bond
-
February 25, 2008
Give Your Customer-Facing Employees the Tools to See the Whole Customer
Bill Price
-
February 25, 2008
Help Your Employees Spread Good Will
Bob Furniss
-
February 25, 2008
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