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Tim Phillips

Tim Phillips
Independent Consultant
Tim Phillips is a London-based journalist, broadcaster and consultant. He has written for The Wall Street Journal and the International Herald Tribune and is co-author of Scoring Points: How Tesco Continues to Win Customer Loyalty and author of Knockoff: The Deadly Trade in Counterfeit Goods, both published by Kogan Page.

Shooting for the Moon and Failing Isn’t Such a Bad Thing

James Collins and Jerry Porras introduced the Idea of the Big Hairy Audacious Goal (BHAG) in 1994 in their book, Built to Last (HarperCollins),...

Reclaiming Uncustomers: Don’t Brush Aside Counterfeiting

Many CEOs consider the problem of counterfeiting, and the losses stemming from it, as a legal problem. It's the in-house counsel who attends counterfeiting...

Approaching the U.S. Market, Global Retail Giant Tesco Will Continue to Build Loyalty Through Research

Many executives like to tell us how complex their jobs are. Spend a day in Tesco's headquarters on the outskirts of London, however, and...

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