Kelechi Okeke

Setting Customer Expectations Is Important – 4 Tips For Doing It Right

Lots of businesses today do not put much thought into setting realistic customer expectations, they focus on aggressively hyping marketing their products to draw...

7 Important Tips For Creating Awesome Customer Surveys

Customer surveys are a great tool to determine how customers feel about a brand & its products or services, but designing a survey which...

10 Customer Service Secrets Every Consumer Should Know

A lot of people see interacting with customer service as a tricky experience that could end up being a waste of time. Many more...

Educating Your Customers: The Benefits & How To Achieve It

Educating customers is something businesses can benefit from, but most shy away from it due to false assumptions such as - the belief that a more...

Brand Consistency Is Important For Customer Loyalty

People buy from brands they know and trust. If your business were to be a person, the brand would be its character (what people know...

6 Reasons Your Customers Do Not Complain

Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it...

8 Signs of Unengaged Service Employees To Watch Out For

Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking...

10 Customer Experience Mistakes You Should Avoid

We are in the age of the customer, there’s no doubt about it. Customers have more power over businesses at this point in history...

How To Recruit The Best Customer Service Employees

Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes...

7 Rewards Of A Great Customer Service Culture

In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand...

Why You Should Invest In CRM

You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced...

An Email Sent By An Angry Customer

I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over...

The History of CRM (Infographic)

Customer Relationship Management (CRM) is the process of managing an organization’s interaction with it’s customers and prospects by using strategies, processes & technology to...

7 Things You Should Never, Ever Share With Your Customers

In business, it is crucial to cultivate positive relationships with customers to win their loyalty. This relationship is built through constant engagement and interaction...

Great Ideas For Celebrating Your Customer Service Week

As customer service week draws near, customer service managers are seeking fun and cost effective ways to celebrate their customers and customer service reps. Here...

Curbing Agent Burnout In a Call Center

Call centers are high pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your...

The Results of Poor Service Standards

An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually take years before it begins...

Infographic: The History of Customer Service

Customer service as we know it today has taken over 2 centuries to evolve. Merchants, tradesmen even the local butcher and Hat makers had...

Reward and Recognize Excellent Service

The desire to feel special is natural to human beings. People want to know that they matter to others and we all want to...

Three Things That Negatively Impact Customer Experience In Your Business

One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating...

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