Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.
As CEO of Beyond Philosophy, I routinely help companies analyze and improve their Customer Experiences. I've studied, analyzed and improved so many CE processes...
While patients in a hospital or doctor's office aren't typically thought of as customers, that's precisely what they are. To that point, there's been...
Forrestor Research Analyst Paul Hagen's latest research on "The Rise of the Chief Customer Officer" quotes an unnamed senior executive from his report released...
Art Markman, writer for Psychology Today, in an article entitled Ulterior Motives: How goals, both seen and unseen, drive behavior, discusses how the food...
Call Centres are often the beginning of a bad customer experience. Darren Cornish pointed me in the direction of Get2Human.com, which I believe is a...
As thought leaders in the customer experience industry, we are often called upon by the media to add our expert insights into current affairs....
2010 Customer Experience Impact Report View more presentations from RightNow Technologies. RightNow, a corporate customer experience product organisation put together this deck full of customer…
Tony Zambito over at The Social Customer has written a post on the importance of Buyer Experience Innovation, in which he describes the Buyer...
One of my favourite bloggers and marketing guru, Seth Godin, has brilliantly summed up the impact of customer loyalty: "Loyalty is what we call it...
Nielsen has released some its latest statistics on The State of the Global Consumer: Spending Trends. In a recession it is vital to control costs...
We have previously blogged about the transition from Social Media to Social Business, and thought that this short presentation from Mashable was a great...
Alex Lickerman, M.D. has written a great piece on The Importance of Tone over at Psychology Today. The tone your organisation communicates can be...
Are you providing a multi-lingual customer experience? PSFK reports that "In the past year, China has acquired a whopping 36 million new internet users, tipping...
Tesco has begun on its road to recovery from the recession reporting a 5% profit increase. A mixture of low prices, a great CRM program...
Nielsen have got a great write up of how Measuring the Buying Brain can aid organisations in shaping experiences to maximise their chances with...
A continuing theme of the blog last year was to pinpoint some key statistics to show the growth of social media. Hopefully this will...
Social gaming has emerged as one of the fastest growing industries in recent years. According to recently published research, 56 million americans are now playing...
A recently published study reports that satisfaction levels with Car Insurance companies has decreased from last year. I’m sure one of the factors will...
One of the big moves we’ll see in 2011 is the shift from companies employing just one section of their company into a “social”...
User Experience and Information Architecture design has slowly become recognised in the mainstream as vital to providing a decent experience on any site across...
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