Steven Walden interviewed on LBC radio on the retail customer experience


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Steven Walden

As thought leaders in the customer experience industry, we are often called upon by the media to add our expert insights into current affairs. This week, Steven Walden was asked to speak on LBC 97.3 – London’s Biggest Conversation, talk radio for London on current affairs and news affecting London.

Steven was speaking about the retail customer experience, the emotions behind store layout and some of the methods that retailers use to manipulate customer emotions.

Listen to the Steven Walden Interview

Republished with author's permission from original post.

Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.


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