As thought leaders in the customer experience industry, we are often called upon by the media to add our expert insights into current affairs. This week, Steven Walden was asked to speak on LBC 97.3 – London’s Biggest Conversation, talk radio for London on current affairs and news affecting London.
Steven was speaking about the retail customer experience, the emotions behind store layout and some of the methods that retailers use to manipulate customer emotions.
Listen to the Steven Walden Interview
