Turbine Supports Lord of the Rings Gamers Using Fuze


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Turbine Supports Lord of the Rings Gamers Using Fuze

Seattle, Wash. – (November 29, 2007) – Turbine, Inc., a leader in MMO games, utilizes Fuze Digital Solutions’ customer care solution, the Fuze Suite, in-game and from its Web site to give its gamers instant access to help while playing the company’s newest game, Lord of the Rings OnlineTM: Shadows of AngmarTM, a massively multiplayer online (MMO) role-playing game for PCs, based on J.R.R. Tolkien’s classic books. The Fuze Suite optimizes the customer experience for Turbine’s hundreds of thousands of gamers worldwide while creating an efficient multi-channel support delivery.

Already proven as a value-add to Turbine’s other online game sites, Asheron’s Call® and Dungeons & Dragons OnlineTM, the Fuze Suite for Lord of the Rings Online is also run cost-efficiently in a hosted, on-demand model. Stability and performance of the hosting infrastructure has proven to be outstanding with 100 percent uptime and sub-second transaction times being consistently delivered, regardless of transaction volumes.

Turbine is using the Fuze Suite’s knowledge base, email management, feedback management, live chat, and online reporting modules to provide gamers with fast, consistent, and accurate answers across all channels and all staff. The Fuze Suite has proven effective and efficient, with gamers helping themselves using the knowledge base. When live support is needed, the Fuze Suite’s assisted service components help Turbine to proactively manage and expedite responses within established service levels.

“Fuze strives to provide the people and technology to make our clients successful when providing customer care,” said Chuck Van Court, Fuze founder and CEO. “Turbine is a premier client, and we congratulate them on being awarded the highly-coveted Golden Joystick Award for 2007 PC Game of the Year for its Lord of the Rings Online: Shadows of Angmar.” The highly-acclaimed MMO Lord of the Rings Online beat out World of Warcraft: The Burning Crusade, Football Manager 2007, Command & Conquer 3: Tiberium Wars, and S.T.A.L.K.E.R.: Shadow of Chernobyl to earn this award.

About Turbine, Inc.
Turbine, Inc. is a premier developer, publisher and operator of online entertainment and is headquartered in Westwood, Massachusetts. The company is one of the largest privately-held online games companies in North America. Turbine’s catalog includes some of the most famous online entertainment brands, including Asheron’s Call®, DUNGEONS & DRAGONS ONLINE™: Stormreach™” and The Lord of the Rings Online™”: Shadows of Angmar™.” For more information on Turbine and its services, please visit www.turbine.com.

About Fuze Digital Solutions
Fuze Digital Solutions is a small, nimble, and employee-owned company providing enterprise-grade customer care solutions backed by flexible and personalized support not traditionally extended without extra fees. The Fuze Suite, a Web-based, robust yet easy-to-use and affordable software suite, enables companies to build and sustain customer loyalty by providing outstanding and consistent care across all support channels. Its modularity lets companies use and pay for its integrated components when needed. Fuze has over 100 customers and ten million users including financial institutions, CareerBuilder.com, Sutherland Group, NOAA, Capcom, Midway Games, AAA clubs, Turbine, Authorize.net and others who rely on the Fuze Suite for exceptional customer care. Understanding the mission-critical nature of its offering, Fuze has experienced less than four hours of unscheduled downtime since its inception in 2002. For more information, call (425) 649-1246 or visit online at www.fuze.com.

Media Contact
Jean Van Court
Fuze Digital Solutions
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