The 5 Segments of Your Social Network


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It strikes me that, when looking at your social network, a surprising reality emerges: a very small minority of people in the network are responsible for the network’s overall success and value. This is clearly a case of “more is not necessarily better.” Below are five (four of which are actually part of your social network) segments making up your network, and my own estimates of the percentage of your social network in that segment. Do you see the same patterns in your network?

1. Disengaged Majority

Yes, they do exist still: people who are completely disconnected for social content and social networks. Whether for personal or technological reasons, this audience. According to Statistica, at the time of this writing, roughly two billion of earth’s seven billion people are engaged with social media. While this number has doubled over the past five years, it’s still a far cry from an absolute majority.

2. Consumers (~75% of social networks)

Consumers are the silent majority of social network users. A Consumer is where content ends up because, alas, they don’t do much beyond consumption: they don’t interact with the content, nor do they further disseminate it. This silent majority is nearly invisible showing up only in the number of views content accrues. Most of us started our social media exploration here; while some of us move up to Communicators, the vast majority remains here.

3. Communicators (~20% of social networks)

Communicators certainly consume content, but, more importantly, they actively comment on, respond to, and/or like the content they consume and, in doing so, interact not just with the posters of the content but with other Communicators. Communicators are visible and known to you in your network. Communicators are much more valued as a target audience because, alas, they act on the content.

4. Curators (~4% of social networks)

Perhaps the most highly-valued of target audiences, Curators consume and communicate but serve the critical role of selecting the most relevant of content (from their perspective) and sharing it with their networks. In that regard, Curators are truly the fabric of social media networks. Curators frequently annotate their shared content with personal perspective and insight (e.g., an annotated retweet) which adds to its value.

5. Creators (~1% of social networks)

Clearly the minority, Creators are the backbone of social media: they devise and create the content all others consume, communicate, and curate. Aside from being at the “pinnacle of maturity” from a social network perspective, Creators are themselves avid curators and communicators of other Creators’ content. It’s quite remarkable how small a percentage of social network users are actually creating the content for everyone else.

This article was originally posted on the author’s personal blog, Against the Herd.

Republished with author's permission from original post.

Bassam Salem
Bassam Salem is responsible for marketing and data sciences, implementation, service, delivery, and customer success at MaritzCX in addition to his responsibilities as Chief Operating Officer. He has worked with many leading-edge technology companies such as Omniture, Siebel Systems, IBM, Attensity, and Phillips Electronics. With over 25 years of experience in enterprise software and the cloud space, Bassam has effectively led diverse teams of all sizes internationally. Bassam holds three international patents and is an active business and technology blogger. He is passionate about mentoring others and sits on a number of civic, non-profit and start-up technology boards.


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