Bassam Salem is responsible for marketing and data sciences, implementation, service, delivery, and customer success at MaritzCX in addition to his responsibilities as Chief Operating Officer. He has worked with many leading-edge technology companies such as Omniture, Siebel Systems, IBM, Attensity, and Phillips Electronics. With over 25 years of experience in enterprise software and the cloud space, Bassam has effectively led diverse teams of all sizes internationally. Bassam holds three international patents and is an active business and technology blogger. He is passionate about mentoring others and sits on a number of civic, non-profit and start-up technology boards.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.