Provides Cisco customers with tightly integrated, world-class Customer Interaction Management solutions
Bellevue, WA – July 31, 2007 – Talisma Corporation (www.talisma.com), the leading provider of Customer Interaction Management (CIM) solutions, today announced a partnership with Bucher & Suter, a 2006 Cisco Services Partner award winner. The companies will provide a solution that integrates Talisma’s CIM suite with Cisco ICM using Bucher & Suter’s Darondo MCAL (multi-channel application link) product.
“We’re pleased to enter into this agreement with Talisma,” said Martin Wüthrich, CEO of Bucher & Suter. “Having worked with Cisco for many years we’ve had the opportunity to partner with many innovative companies, and we count Talisma among them because of their commitment to providing a solution that can truly improve the customer experience.”
The integration allows Talisma interaction routing and reporting to be done within Cisco ICM. Additionally, the partnership provides the following:
· Agent skills management in Cisco ICM
· Integration with other telephony platforms that are already supported through Cisco ICM
· Greater interaction blending options via integration
· Tighter enterprise integration
“Talisma continues to pursue partnerships and develop technologies that enable businesses to fully reap the benefits of utilizing our solutions,” said Dan Vetras, President & CEO of Talisma. “This partnership with Bucher & Suter is the latest step in our mission to remain the world leader in Customer Interaction Management solutions.”
Talisma plans to release the Talisma/Cisco ICM integration in the fourth quarter of this year.
About Talisma
Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional customer experience. Talisma’s proven products help customer service and support organizations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma has more than 850 customers globally including Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Comcast, Daimler-Chrysler, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Florida State University, Siemens, Sony, Sprint, Ohio State University, VeriChip Corporation, and the U.S. Department of State. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.
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