Stellar, a leading global call centre and business process outsourcing provider, today announced their entry into the UK outsourcing market after the re-branding of Excell Contact Centres (a prominent UK call centre outsourcing provider based in Scotland) to Stellar UK.
Stellar UK operates two call centres in Scotland that employ over 500 staff in Irvine, Ayrshire and Paisley, Renfrewshire. Specialising in call centre outsourcing, Stellar UK will continue to expand their operations to cater for growth in the UK outsourcing market.
Since opening their Irvine call centre in January 2002, which is formally accredited with the UK Customer Contact Association’s “CCA Standard”, and their Paisley centre in December 2004, Stellar UK has experienced consistent growth.
“Adopting the Stellar brand in the UK further re-enforces our global capabilities and outsourcing expertise to our clients, prospects and suppliers” said Mary Graham, Chief Executive Officer of Stellar UK. “The Stellar brand is a natural fit with our commitment to providing innovative outsourcing solutions that reduce costs, improve quality and increase revenue for our clients”.
The international Stellar brand encompasses 19 outsourcing facilities across the globe, including two call centres in the UK, nine call centres in Australia, six call centres in Canada, one call centre in the United States and one call centre in the Philippines. Stellar employs over 6,000 staff and manages in excess of 300 million customer interactions and 100 million processing transactions every year on behalf of some of the world’s largest and well-known brands.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and outsourcing solutions. For more information, visit www.stellarbpo.com
For further information please contact:
Declan Maguire
Head of Sales & Marketing
Stellar UK
Tel: 01294 225 300
Email: [email protected]
