Sage CRM Solutions business partner’s implementation and training services cited as key sales productivity enablers by commercial cleaning franchise company
Scottsdale, Ariz. – July 24, 2007 – Sage Software today announced that Coverall Cleaning Concepts, a leading commercial cleaning franchise company, is using the Sage SalesLogix CRM solution to manage its sales processes. SyncSite, a Sage CRM Solutions Business partner, was selected by Coverall to implement Sage SalesLogix at its 23 regional support centers, including wireless laptop synchronization support for 110 field sales representatives. Coverall has 200 Sage SalesLogix users in all.
“We compared different CRM packages and found that Sage SalesLogix delivered the best fit for our industry and sales model,” said Ivan Sosa, IT Director for Coverall Cleaning Concepts. “SyncSite has likewise proven to be an ideal fit by aggressively driving rapid rollout from city to city while also providing valuable training to our staff. We expect that this ideal combination of software and implementation expertise will help us achieve a full return on our Sage SalesLogix investment in the first year.”
Technology Investment Widens Competitive Gap
Coverall Cleaning Concepts began its nationwide Sage SalesLogix rollout in March of this year after considering alternatives including salesforce.com, Microsoft Dynamics CRM and Entellium. Coverall chose Sage SalesLogix for its ease of use, affordability, implementation speed, and ability to integrate with other business systems.
“Coverall is aggressive about investing in technology to aid their cleaning account sales and support processes,” explained Nick Kyriazis of SyncSite. “The company has benefited from our implementation of Sage SalesLogix and the flexibility it affords for integrating with other operational systems.”
Coverall next plans to have SyncSite integrate Sage SalesLogix with its in-house billing and customer service systems.
“Investments in technology have become a significant differentiator for us, which is not the norm for franchisors in the commercial office cleaning industry,” explained Sosa. “Sage SalesLogix has cost-effectively increased our sales team’s productivity in only a short time. We are penetrating our market faster and have become more cost competitive and service oriented based on the inherited CRM process efficiencies.”
Sage SalesLogix
With more than 300,000 users at over 8,500 companies, Sage SalesLogix is the leading CRM solution for small to medium-sized businesses and divisions of larger enterprises, and is part of the Sage Software family of integrated business management solutions.
Sage SalesLogix is a full-featured, multi-client CRM solution that provides users with sales force automation (SFA), customer service and support, and marketing capabilities, as well as interactive dashboard and reporting functionality. Optional mobility and business analytics tools are also available.
Sage SalesLogix enables businesses to acquire, retain and develop profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty. Sage SalesLogix enables rich customization capabilities, high levels of end-user adoption and low total cost of ownership across all deployment methods to deliver the same user experience, regardless of deployment preference.
About Coverall Cleaning Concepts
Coverall Cleaning Concepts is one of the world’s leading commercial cleaning franchising companies, whose franchisees service nearly 50,000 customers in over 90 metropolitan cities 24 hours a day, 365 days a year. Coverall Cleaning Concepts’ extraordinary growth is the result of its outstanding network of Regional Support Centers and Franchise Owners, all of whom are dedicated to serving the needs of our customers. Franchise Owners service small and large office buildings, industrial complexes, medical facilities, banks, department stores, and corporate headquarters. All Coverall Cleaning Concepts Franchise Owners meet U.S. standards for minimizing risk of disease transmission through proper cleaning techniques. For more information, please visit www.coverall.com.
About SyncSite
SyncSite provides CRM consulting, technology solutions and managed services to global mid-market companies. We help our customers achieve their goals by identifying mission critical issues and implementing innovative and customized solutions designed to parallel their internal processes. With automated systems in place, access to mission critical data in a timely fashion is intrinsic to increasing revenues and reducing cycle times. As business systems integrators, we align our clients’ business processes and information systems to enable easy access to enterprise information. For more information, please visit www.syncsite.net.
About Sage Software
Sage Software supports the needs, challenges, and dreams of more than 2.8 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.4 million customers and employs over 13,000 people worldwide. For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
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