Integrated Sage Software contact management and accounting solution creates process efficiencies for telephone equipment provider’s sales team
Scottsdale, Ariz. – July 27, 2007 – Sage Software today announced that Ridgeway Communications Enterprises, LLC, a leading provider of guestroom telephone equipment to hotels, universities and municipalities, is using an integrated ACT! Premium contact management and Peachtree accounting system to manage customer relationships and associated financial records. Since implementing the Sage Software system, Ridgeway Communications has measured staff time savings of 150 hours per month based on streamlined customer management procedures, efficient sales processes, improved data security, and reduced database administration.
“ACT! Premium is irreplaceable,” said Soni Frazier, computer consultant for Ridgeway Communications Enterprises. “The email templates and mail merge features, for example, allow us to communicate with many customers in minutes. ACT! provides exactly what we need to effectively sell to and support our customers.”
Sales Staff Connects With Centralized And Secure Data
Ridgeway Communications sales representatives access a centralized ACT! database to track sales opportunities, schedule appointments, manage activities, and create and send sales agreements. Representatives can also auto dial phone numbers, send emails, and fax documents within ACT!. Sales managers can monitor their team’s activities and add new tasks using the shared calendar feature, as well as run reports.
Simple ACT! customizations, such as creating field names for different client types and drop-down sales lists for different phone equipment packages, have aided the Ridgeway Communications sales team’s productivity.
Ridgeway Communications previously used GoldMine® software to track sales and found that the product’s duplicate record-checking capabilities and lack of field-level security did not fully meet the company’s requirements.
“With ACT!, I no longer have to manually perform account updating tasks for individual customers because the field-level security features allow our employees to share in maintaining the data that is critical to their job functions, while locking any sensitive account data others should not see,” explained Frazier.
In addition to its contact and customer management functionality, Ridgeway Communications also chose ACT! for its integration capability with Peachtree accounting. Both products were customized to fit Ridgeway’s specific work flow requirements. For example, sales representatives previously needed to determine if an existing customer’s credit was good by submitting an accounting inquiry for each new order. Now, with the integrated Sage Software system, representatives can instantly view each customer’s account status within ACT! to help expedite more orders.
ACT! by Sage
The introduction of ACT! in 1987 established the “Contact Management” software category. For more than 20 years, ACT! has been the number-one selling contact and customer management solution and preferred choice of over 2.7 million registered users and more than 38,000 additional corporate customers to organize, access and manage their critical customer information. ACT! delivers powerful contact and customer management capabilities with flexible deployment and customization options to help individuals, selling professionals and corporate workgroups improve productivity and increase sales. For more details, visit www.act.com or call (888) 855-5222.
Peachtree by Sage
For 30 years, Peachtree accounting products have served the needs of growing small businesses that rely on their accounting to give them the insight they need to make better business decisions. Peachtree helps small businesses efficiently manage and streamline their accounting and business management operations by providing powerful accounting with strong analysis tools and operations management features including tight integration with Microsoft ® Office and comprehensive reporting functionality. For more details, visit www.peachtree.com or call (800) 228-0068.
About Ridgeway Communications Enterprises, LLC
Ridgeway Communications Enterprises, LLC was established in 1987 and is a leader in the distribution of guestroom telephones. Based in Memphis, Tennessee, Ridgeway supplies telephones to both independent properties, as well as national franchises in the hospitality field. Ridgeway also supplies equipment to Universities, Municipalities, and businesses of any size. With clients in all fifty states, Canada, Mexico and the Caribbean, Ridgeway’s client list includes such names as Holiday Inn, Crowne Plaza, Hilton Hotels, Doubletree Hotels, Hampton Inns, Radisson Hotels, Marriott Hotels, Ritz Carlton, Sheraton Hotels and Wyndham Hotels. For more information, please visit the Web site at www.ridgewayinc.com or call (800) 900-7263.
About Sage Software
Sage Software supports the needs, challenges and dreams of nearly 2.8 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.4 million customers and employs over 13,000 people worldwide. For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
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© 2007 Sage Software SB, Inc. All rights reserved. The Sage Software logo, ACT! and Peachtree are registered trademarks or trademarks of Sage Software SB, Inc., or its affiliated entities. All other trademarks are the property of their respective owners.
