Pitney Bowes Management Services Launches MailWorks(tm) Solution


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Document process outsourcing specialist Pitney Bowes Management Services has launched Mailworks ™, a consultative approach to mail management that blends expert Six Sigma analysis with the latest in technological innovation.

Mail operations can be one of the largest investments a company makes but, all too often, the function is fragmented across the enterprise with no centralised management and little visibility. Core business processes are disconnected, leading to unnecessary costs and potentially damaging inconsistencies.

Pitney Bowes MailWorks has been created to address precisely this situation. A Mailworks solution consists of three core areas:

Postage and Carrier Management
Helping businesses track and monitor outbound spending across an entire operation, ensuring that spending is efficient and effective.

Mail Centre Management
Transforming the mail centre into a workflow entry point for core business processes. Establishing specific standards using industry benchmarks and implementing continuous process improvements.

Risk Management
Reducing risk to employees and facilities and ensuring continuity of business processes that depend on mail flow.

Hedley Walker. Director of Mailstream Solutions, Pitney Bowes, comments: “The best-practice mail room of today has transformed radically from the overlooked and under-resourced function of yesteryear. Rather than operating in expensive isolation, today’s mailroom serves as a business critical hub, fully integrated with related business units.

“With this transformation comes added complexity, as well as cost-saving and efficiency opportunities. We have developed our consultative MailWorks solution to enable our customers to gain full reward from the customer and prospect communication process.”

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