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Are Business Books Worth Reading?

Graham Hill -

Everest Complaint Management System Moves to the Web

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Crutchfield Chooses EBillme to Provide Cash Payment Option to Customers

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Customer Service Is a Crucial Marketing Channel

Elana Anderson -

M&G Saves 40 Tons of Paper Printing and Improves Client Satisfaction With Personalised Investor Updates

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Asking to Send Literature Is Not Lead Qualification

Andrew Rudin -

Mimosa Raises $17 Million in Mezzanine Financing Led by Focus Ventures

News Editor -

MOLI Introduces the Small Business Center: Next-Generation Social Networking Site to Drive Significant Growth Opportunities

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Three Golden Questions to Ask Consultants

Graham Hill -

Australian Consumers Prefer Voice Authentication for Identity Verification

News Editor -

Marketing Research is Important in a Downbeat Economy

Alan See -

CDC Software Hosts North American User Conference With Record Attendance and Enthusiastic Customer Feedback

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LongJump Announces New Vice President of Business Development

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Enkata Breakthrough in First-Contact-Resolution Technology Delivers “Instant Replay” of Entire Customer Experience

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Industry Visionary Martha Rogers Joins Eglue’s Board

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What Else Can You Do for Me? Nothing!

Chris Stiehl -

Self-Service Customers Are Choosing Speech Recognition

Peter Chidiac -

A Telcom’s CRM System Shouldn’t Add Static to the Contact Center

Andrew Rudin -

New DQM Group Service Fills Due-Diligence Gap

News Editor -

Altair and Blueberry Launch a Prepaid Card to Save Mothers Money

News Editor -
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