A few months ago, I published a research report on self service as a next step in customer service. Crowd service is also part of the future of customer service.
In fact, the research report showed that a large group of consumers is very open towards crowd service.
This short video, shows you the impressive stats:
To summarize:
- 55% would like to ask other consumers questions on a forum
- 48% would like to receive help from other consumers
- 58% would love to help others with their questions
