Mobile, web callback solutions would improve sales


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It’s not uncommon for online shoppers to encounter problems making web- or app-based purchases, and when there’s no easy way to connect with Customer Service, shoppers end up frustrated and more likely to abandon the purchase and complain about your brand. Instead, a new study from VHT reveals that shoppers would welcome an easy-to-access, web and mobile callback solution enough that it would change the way they look at the brand — and how often they shop that brand:

  • 94.3% of shoppers would shop more often on websites or apps with embedded callback features
  • Nearly 45% would consider paying more if a website or app had this feature
  • Over 76% would choose a brand over a competitor because of this Customer Service solution

Conducted by The Adcom Group, the full report is available now. Download the report

Republished with author's permission from original post.

Eric Camulli
As Vice President for 7signal, Eric is focused on helping organizations bring high quality and highly productive experiences to people using Wi-Fi networks everywhere. In today's connected economy, our dependency on robust, reliable Wi-Fi is paramount. Eric is dedicated to ensuring that companies deliver peak wireless performance so that they can compete in a marketplace exploding with wireless devices.


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