ATLANTA – August 7, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a material agreement with a North American utility provider. Revenue from the contract will be recognized in future quarters.
The utility provider sought a solution that would eliminate the desktop complexity in the company’s customer service organization in order to allow agents to deliver a consistent and improved customer experience. The company selected Jacada unified service desktop and process optimization solutions to automate critical call processes and integrate their existing business systems into a simplified customer service desktop.
“Utility companies face unique customer service challenges arising from the regulated nature of the industry and the aging applications that support their business,” said David Holmes, executive vice president of global marketing for Jacada. “Our unified service desktop and non-invasive integration solutions help these companies meet or exceed their service level requirements and enforce best practices and procedures, without having to replace or re-write their large and complex customer information systems.”
About Jacada
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada has more than 1200 customers and operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.
