iYogi Deploys NICE Solution as it Scales Global Technical Support Business


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NICE Process Analytics will help iYogi enhance its global delivery with Big
Data insights from millions of customer interactions

New Delhi, India, March 6, 2013 – NICE Systems (NASDAQ: NICE) today
announced that iYogi, a global provider of technical support services to
consumers and businesses, has chosen NICE to help improve operational
efficiency and enhance customer experience through Big Data insights and
analytics from thousands of service requests every day. iYogi is deploying
the NICE solution to holistically manage both voice and non-voice processes
serving millions of users annually.

NICE Process Analytics, part of its Real-Time Activity Monitoring solution,
will enable the automatic capture and analysis of all managed processes that
take place within a single customer interaction, including tasks performed
on both the phone and desktop by Tech Experts. This will increase iYogi’s
visibility and productivity across multiple geographies, enhancing their
Tech Experts’ delivery across all task types, skills and levels. As a
result, iYogi will be able to optimize occupancy and service levels.

The NICE solution will also support iYogi’s cycle of forecasting,
scheduling, and real-time management of its Tech Experts. Integration with
iYogi’s platform will improve customer engagement by identifying knowledge
gaps for focused training and performance improvement.

“The holistic optimization and management of employees across voice and
non-voice tasks is an emerging trend with enterprises globally. In order to
garner customer loyalty, businesses must be able to resolve customer issues
quickly and effectively, and this often demands a collaborative effort
across frontline service agents and technical experts,” said Zeevi Bregman,
President and CEO, NICE Systems. “The NICE solution offers detailed insights
across the organization to enable effective workforce management that
includes all service-level agents.”

“End-users consistently rate iYogi very high for professionalism and
customer service levels, and it is this that has helped us secure a
leadership position in the tech support industry. Investments in our
platform to optimize our performance and improve service levels are
essential for us to maintain an edge as we expand our services across new
geographies,” said Uday Challu, Co-founder and CEO of iYogi. “Our
partnership with NICE is in line with this commitment – its solution is
ideal for providing Big Data insights and analytics, and will further
strengthen our platform and technology leadership.

iYogi provides support services across a wide range of computing and
communications devices and software. With an expanding global presence,
iYogi’s services are now live in ten countries including the United States,
United Kingdom, Australia, Canada and the GCC States.

NICE Process Analytics is part of NICE’s Customer Interaction Management
Offering, which enables organizations to impact the full lifecycle of every
customer interaction by being well-prepared for each interaction, shaping
the interaction in real time as it happens, and driving improvement across
the enterprise for the next interaction. Driven by real-time, cross-channel
analytics and Voice of the Customer insights, it offers targeted solutions
for enhancing the customer experience, streamlining operational efficiency
across the enterprise, improving employee performance, increasing
service-to-sales revenue, and complying with policies and regulations. NICE
Customer Interaction Management solutions are implemented by contact centers
of all sizes, branches, retail stores, trading floors, and back office

About iYogi
iYogi is a leading provider of tech support services to consumers and small
businesses across a wide range of computing and communications devices and
software. Leveraging its proprietary technology platform, iYogi delivers
support services to millions of customers globally and its services are
available on a 24/7 basis, 365 days a year. With a growing global footprint,
iYogi services are available in the United States, the United Kingdom,
Canada, Australia, and UAE. http://www.iyogi.com

For more information on iYogi, contact Shreya Sabharwal:
[email protected] or +91 9818341002

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE’s solutions empower
organizations to capture, analyze, and apply, in real time, insights from
both structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social media,
video, and transactions. NICE solutions are used by over 25,000
organizations in more than 150 countries, including over 80 of the Fortune
100 companies. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems’ marks, please see:

Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Bregman, are
based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company’s products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company’s reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.

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