Infographic: What Customers Expect from Agents


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Companies today aren’t just paying attention to their customer’s overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are closely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction.

Naresh Kothari
Naresh consults large enterprises on their innovation agenda. He is also responsible for sales of Infosys' Intellectual Property led offerings that help global corporations drive their business objectives of revenue growth, profitability and asset efficiency.


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