Genesys Removes All Barriers to Upgrading Outdated Call Centres


Share on LinkedIn

Genesys Premier Edition – Virtual Contact Centre (VCC) Now Available for One Year Free

Provides the Ideal Path to a Multi-Channel Cloud Contact Centre

Frimley, UK – September 24, 2014 – Genesys, a leading provider of multi-channel customer experience (CX) and contact centre solutions, today announced a new call centre replacement programme for organisations that want to retire their legacy call centres and move to a modern, multi-channel Cloud contact centre solution. The Genesys Premier Edition – Virtual Contact Centre (VCC) is now available for one year free to new customers who switch from qualified on-premises, legacy call centre solutions. By offering the first year along with set up fees for free, Genesys removes the financial barriers to moving to a multi-channel Cloud contact centre solution and addresses today’s business needs to meet customer demands for great experiences across a broad range of touchpoints, while helping to increase competitiveness with the delivery of differentiated customer experiences.

The Genesys Premier Edition – Virtual Contact Centre (VCC) is the ideal solution for organisations that want to migrate from legacy voice-only call centre solutions to an all-in-one customer experience solution that will grow with their needs so that they are not stuck later with obsolete deployments on site. It is designed to enable small and mid-size contact centres of up to 250 seats to deliver exceptional, high-value customer experiences across a variety of channels, including inbound and outbound voice, mobile and web with more efficient, secure and dependable contact centre operations via the Cloud. The solution is backed up with a 99.999% uptime service level agreement (SLA).

“Modern businesses are increasingly turning to cloud-based solutions as they look to upgrade their legacy call centres to support new channels, reduce vendor uncertainty and minimise product obsolescence while ‘upping the ante’ in delivering differentiated customer experiences. Genesys Premier Edition is a perfect, low-risk solution that makes moving to the Cloud and retiring old, on-premises call centre infrastructure easy−with no set up fees or capital investment,” said David Rennyson, Executive Vice President, Genesys Cloud.

Genesys Premier Edition
The Genesys Premier Edition – Virtual Contact Centre (VCC) is a pure Cloud contact centre offering built to be extremely flexible, quick to deploy and easy to use. Built on the proven, industry-leading Genesys Customer Experience Platform and optimised with point and click design tools, intuitive easy-to-use interfaces, and “out of the box” business intelligence (BI) analytics, Genesys Premier Edition delivers world-class inbound contact centre routing and IVR capabilities for consistent, seamless and personalised assisted interactions and self-service automation.

With Genesys Premier Edition, businesses can more easily manage the end-to-end customer experience and optimise efficiency and performance with a mobile-accessible supervisor desktop, real-time call monitoring and reporting. Bundled telecommunications options are also available and include agent telephony options such as PSTN, VoIP, WebRTC and PBX.

The Genesys Premier Edition – Virtual Contact Centre (VCC) one-year free offer available now for a limited time in the United Kingdom and Ireland and North America to qualified businesses.

Learn more at or join our webinar on October 7, 2014 at 6:00pm UK Time with Frost & Sullivan for more information on moving your contact centre to the Cloud. Register today.

About Genesys
Genesys is the market leader in multi-channel customer experience (CX) and contact centre solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at or call us at +44 (0)2037 348 133

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here