Frost & Sullivan Recognizes Echopass with 2008 North American Customer Service Leadership Award
Customer-Centric Philosophy: On-Demand and Always-On
MOUNTAIN VEW, Calif. — September 23, 2008 — In recognition of the company’s efforts to make customer care/customer satisfaction an integral part of its value proposition, Frost & Sullivan, the Growth Partnership Company, is pleased to present Echopass Corporation with the 2008 North American Customer Service Leadership Award.
Echopass provides on-demand hosted call and contact center solutions as a service to distributed enterprise customers and government agencies. Each integrated, end-to-end “EchoSystemTM” delivered through its Service Integration Platform is uniquely designed and guaranteed, and customers can choose from a complete set of call and contact center solutions.
“The foundation for Echopass’ stellar customer service and integration capability begins with the company’s customer-centric philosophy,” explains Frost & Sullivan Research Analyst Ashwin Iyer. “The company’s services are ‘on-demand,’ or easily and quickly scalable up or down, right-sized, and flexible to customer requirements. They are also ‘always-on,’ with a platform, support, and total focus on the customer.”
Unlike many of its competitors in the hosted market, Echopass owns, manages and operates its own hosting facilities, comprised of a communications hub and a network operations center (NOC). “This is an important differentiator for Echopass, since its clients often have stringent data privacy and network security requirements,” continues Echopass CEO Vincent Deschamps. “This represents Echopass’ unparalleled commitment to customer satisfaction.”
A typical customer deployment could feature a full suite of contact center applications, including inbound call routing, IVR, outbound contact, multimedia contact (voice, email fax and chat), workforce management, quality monitoring, reporting and analytics, CRM integration, and other customer-specific integrations.
“Echopass continues to prove its ability to accelerate ‘time-to-value’ for its hosted and largely customized enterprise engagements,” offers Deschamps. “As such, a number of client benefits accrue, including on-time and on-budget installations and deployments.”
The Frost & Sullivan Award for Customer Service Leadership is given to the company that has demonstrated excellence in customer service leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long- and short-term customer profitability goals. In addition, the recipient company has demonstrated flexibility in tailoring its product offerings to suit customer businesses.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
For more information about Echopass Corporation, please visit http://www.echopass.com/. For more information about Frost & Sullivan, please visit http://www.frost.com, and to learn more about the Frost & Sullivan Best Practices Awards, please visit http://www.awards.frost.com.
About Echopass Corporation
Echopass Corporation is the #1 provider of hosted contact center services to the enterprise market, delivered through its unique EchoSystem™ Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients’ existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company’s TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnership Services, visit http://www.frost.com/.
