Scottsdale, Ariz. – May 7, 2007 – ETelecare Global Solutions (Nasdaq: ETEL), a provider of complex business process outsourcing (BPO) solutions, announced that it earned six “Top 50 Teleservices Agencies” rankings. The awards were sponsored by Customer Inter@ction Solutions magazine. Since its inception in 1986, this ranking has been used as a benchmark for large capacity/sized teleservices agencies.
Published in the March and April 2007 issues of the magazine for outbound and inbound categories, respectively, the rankings listed eTelecare in the following six separate categories: Outbound Domestic, Inbound International, Inbound Interactive, Outbound International, Overall Inbound/Outbound and Inbound Domestic. For the first time, eTelecare was ranked in the Inbound Interactive and Outbound Domestic lists. In its 22nd year, the annual awards recognize the largest teleservices agencies in the world, as measured by total billable phone line usage (in minutes) during the past year.
“We are honored to be among the largest business process outsourcing companies in the world. Our strong showing in the awards underscores the success of our ‘invest to outperform’ business model of utilizing highly skilled, well-trained people, leading-edge technology and robust processes to deliver the best value-added services to our customers,” said eTelecare CEO and President John Harris. “eTelecare’s services have historically included highly complex voice-based transactions, many of which require customer service associates to obtain advanced skills and training.”
eTelecare is one of the most honored delivery centers in the world with over 60 awards globally.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. eTelecare provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
