We used to be a 100% HP office. Now we’re down to 1 multi-function printer (that we’d ditch if it was used more than once in a blue moon) and an oversized 90 degree pivot monitor (only HP makes them) for process mapping on a vertical screen. Here’s why:
1. HP thinks a B2B customer is a checkbook
2. HP thinks a consumer customer is a credit card
3. Manufacturing quality is in the toilet, making good customer service a must.
4. They develop HORRIBLE software and drivers, making good customer service a must
5. They’ve fired their once excellent U.S. support staff and moved service offshore
6. Now when you call for service you get non-English speakers with bad attitudes (you can’t understand them; they can’t understand you)
7. When you try accessing live chat running IE7 they lock you out, saying you’re using an unauthorized browser (listening, Bill?)
8. They’ve cut off all channels of communication from customers so CEO Mark Hurd can claim they have no customer complaints
Other than that, HP’s just wunnerful, wunnerful. Actually, it’s the only company I know that can stick up an outhouse.
