eGain recognized for innovation and customer satisfaction in “web interaction management”
Mountain View, Calif. (April 9, 2008) – eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that CRM magazine has named the company as the “One to Watch” for 2008 in the web interaction management category.
The award was based on a combination of measures that included revenue, year-over-year growth, reputation in customer satisfaction, depth of functionality, and company direction.
“eGain won this award because it provides a comprehensive, innovative, and unified solution for multichannel web interaction management. These efforts are helping companies to bring their customer relationship management strategies to new heights,” said David Myron, Editorial Director, CRM magazine.
eGain Service™ is the industry’s most comprehensive customer interaction hub (CIH) software suite. Available on-demand or on-premise, the solution includes award-winning applications for call tracking and resolution, knowledge management, multimodal web self-service including chatbots, email management, chat, web collaboration, notifications, service fulfillment and point-of-service marketing™. The CIH approach centralizes multichannel customer interactions, knowledgebases, business rules, workflow, analytics and administration in one platform. This approach dramatically improves customer experience and contact center performance, while reducing the Total Cost of Ownership (TCO) for the customer service management system.
“eGain continues to enable businesses to build enduring customer loyalty through distinctive customer service,” said Ashu Roy, CEO of eGain. “We are pleased to gain recognition for our accomplishments through awards such as this one from a premier publication.”
About eGain
eGain (OTC BB: EGAN.OB) is the top-rated* provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).
* 2007 Forrester Wave™ report on interaction-centric customer service management software: #1 in “strategy”, “customer service” product capabilities, “architecture and platform”, “product strategy”, “corporate strategy”, and “customer base”
2006 Forrester Wave report on eService: Rated as a leader in current offering and strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in “current offering”
2005 Patricia Seybold Group Bull’s Eye Reports on Cross-Channel, Cross-Lifecycle Customer Service – overall capabilities, knowledge management, architecture and analytics
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: [email protected]
