I’ve got the blues. The customer service blues.
At work, when I’m struggling to resolve a problem for a customer, I’m blue.
Out in public, when I’m a customer trying to get assistance, I’m blue.
Then, I find myself wrapped up in frustration, trying to figure out how I can fix this, taking it into my own hands and yet, still running into brick walls. Ouchies!
As a customer service employee, sometimes it’s a hard knock life. It ain’t always peaches and cream.
You can’t resolve every issue. You can’t fix every problem. You can’t make everyone happy, no matter what lengths you go to.
And…
You can’t get the best help everywhere you go. You can’t get smiles from every store clerk. You can’t be seen as anything but another number, no matter how kind you may be
So why even bother trying if it’s just the way it is?
‘DOH!
I look down at my anchor tattoo, bring myself back to reality remind myself what I’m doing here.
I’m not perfect. I’m lucky to say I work for a company that does not expect me to be perfect. I know other people are not perfect and I don’t expect them to be.
I make mistakes. In fact, I made several this week alone with customers, such as completely forgetting to make adjustments to their account. Oopsie daisy!
What did I do then?
- I admit to the mistake, offering no excuses.
- I sincerely apologize, with honesty and empathy.
- I clean up the situation and resolve it entirely.
Needless to say:
It’s what you do after the fact that makes the difference.
So, I’ll keep my chin up and keep taking on opportunities to try and make someone’s day through the customer service I provide. I’ll do everything in my power to resolve issues; I’ll make lots of mistakes and I’ll fail many times too. Is that a reason to stop? No way!
We may not be perfect but we do have the choice to be awesome things and bring awesome to other people’s lives.
If you agree with me on all this, Tweet me with the following:
@commbetterblog I’m not perfect. But, I’m awesome! #AWESOME
