Comverse and Infor to Deliver New CRM Capabilities as part of Comverse(r) ONE(tm) Billing & Active Customer Management for Telecom


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July 23, 2009 | WAKEFIELD, Mass. |

Comverse ONE now spans Prospect-to-Cash Cycle, Boosts Acquisition, Cross-Selling and Improves Customer Experience

Comverse and Infor today announced a strategic partnership that expands the telecom industry-leading Comverse ONE Billing and Active Customer Management solution to include capabilities from Infor CRM. The new Comverse ONE embedded features include sales, marketing and services functionality to afford operators the ability to improve their subscriber acquisition, retention and campaign management capabilities, while also providing a better customer experience.

Since launching last year, Comverse ONE has established itself as the leading converged Business Support System (BSS) solution in the telecom marketplace, receiving top ratings from industry analyst firms Yankee, Gartner and Frost & Sullivan. Comverse ONE allows operators to consistently manage any subscriber, any service on any network, with any payment type. All customer touch points are supported, including call center, Web, handset or other mobile device.

Now, through this strategic partnership with Infor, one of the world’s largest providers of business software, Comverse is expanding the scope of the Comverse ONE offering with additional CRM capabilities to help operators attract new subscribers and build customer loyalty. The new embedded Infor CRM capabilities provide operators with the ability to leverage the Comverse ONE unified single data model and to provide the best customer experience, with the goal of driving business results, while at the same time reducing operational and deployment costs.

Comverse ONE will extend its reach with the following functionality:

• Sales Force Automation – To drive operator revenues by managing leads and sales activities, targeting new customers and up-selling to existing customers.

• Campaign Management – To help operators run effective marketing campaigns by leveraging subscriber information and external data to build target lists and then executing them through multiple channels.

• Interaction and Case Management – To improve the 360-degree view of customer-centric activities. The capability reflects both system and user generated activities and provides the ability to resolve customer issues via end-to-end case resolution and process-oriented models for accurate and complete resolution of issues.

“Our customers that have adopted Comverse ONE as their converged BSS solution have been deploying new services to their subscribers in a matter of weeks rather than months,” said Andre Dahan, President and CEO of Comverse. “With these new capabilities introduced through the Infor partnership, Comverse ONE now spans and accelerates the entire prospect-to-cash process. With marketing becoming the key battleground for operators, Comverse will now be offering our customers the most comprehensive and targeted tools to compete in their marketplace.”

“Infor CRM helps many of the world’s largest communications service providers enhance relationships with their customers, reduce churn, increase profitability and introduce new offerings to subscribers. The telecommunications-specific capabilities of Infor CRM, combined with the innovative Comverse ONE solution, deliver enhanced value for operators,” said Greg Corgan, President, Global Field Operations, Infor. “We share Comverse’s insight that solutions providing a 360-degree view of the customer allow operators to maintain a great customer experience with current and prospective customers, bringing all channels and sources together to create one experience.”

The Comverse Global Sales and Services organization will be selling, deploying and supporting Comverse ONE with its newly embedded CRM capabilities.

To learn more about the enhanced Comverse ONE solution, including a video demonstration, please visit the Comverse ONE Web site.

About Infor

Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementations, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world. For additional information, visit

About Comverse

Comverse is the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile Internet and mobile advertising; converged billing and active customer management; and IP communications. Comverse’s extensive customer base spans more than 130 countries and covers over 500 communication service providers serving more than two billion subscribers. The company’s innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (CMVT.PK). For more information, visit

All product and company names mentioned herein may be registered trademarks or trademarks of Comverse or the respective referenced company(s).

This release contains “forward-looking statements” under the Private Securities Litigation Reform Act of 1995 that involve risks and uncertainties. There can be no assurances that any forward-looking statements will be achieved. Important factors that could affect the statements contained herein include: changes in the demand for the company’s products; changes in capital spending among the company’s current and prospective customers; the risks associated with the sale of large, complex, high capacity systems and with new product introductions as well as the uncertainty of customer acceptance of these new or enhanced products from either the company or its competition; and risks associated with rapidly changing technology and the ability of the company to introduce new products on a timely and cost-effective basis. The company undertakes no commitment to update or revise forward-looking statements except as required by law.

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