CBM News: Salesforce.com Helps Obama Listen to “All Of America – Both New York AND San Francisco.”


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A good morning to you Faithful Listeners here on Radio CBM 98.6. Temperatures remain below freezing here in the capital city, and today’s song dedication is Dino’s Christmas leftovers, “Baby It’s Cold Outside,” going out with love to Al Gore from Louisiana strawberry farmers.

Salesforce.com is now being used on the Change.gov Web site, according to Valerie Jarret, co-chair of the Obama-Biden Transition Team, who urged Americans to “log onto Change.gov and give us your idea.”

Users can post ideas in a variety of categories, such as Economy, Education, Healthcare, A College Football Playoff and Imposing the Death Penalty for People Who Don’t Turn Off Their Car Alarms After Three Seconds. The top ideas, Jarret said, will be presented directly to Obama and his cabinet in the form of The Citizen’s Briefing Book.

Citizen participation is “key to the success of the new administration,” Jarret said, stressing that Obama wants to hear from “all Americans – those in Manhattan as well as San Francisco.” She said the team was working to ensure “as diverse and well-rounded an opinion base as possible, so we’re reaching out to Americans in D.C., Berkeley and Cambridge for their participation.”

In related news, Salesforce.com is announcing the Service Cloud, described by company officials as “its next generation solution for customer service.” Built on the Force.com platform, the Service Cloud “transforms customer service through the power of cloud computing,” bringing together Google, Facebook and Amazon.com to “capture every conversation and use every community expert in the cloud.”

In a decision with far-reaching ramifications for the nation’s crucial sugar beet supply, the hospital system Catholic Healthcare West will seek food suppliers who “have agreed to seek alternatives” to foods made with cloned animals or genetically engineered ingredients.

Health Care Without Harm, obviously founded to present a point of view contrary to the prevailing wisdom, praised the decision by CHW to include GE sugar beets in its new food policy, noting the move “has significance for the entire health care food market and perhaps, the entire sugar beet industry.” Hit Change.gov and let Obama know your view of the raging sugar beet controversy surely topping his agenda.

In sports Rickey Henderson and Jim Rice were elected to the baseball Hall of Fame, Andre Dawson and Jack Morris were voted to the Hall of The Pretty Good and Chuck Knoblauch was elected to the Hall of Heck, The Batboy Could’ve Won A World Series Ring Playing Second Base For The ’99 Yankees. Knoblauch announced his intent to complain personally to Obama on Change.gov.

Xactly Corporation, a vendor of on-demand sales performance management, announced the third straight year of “record revenue,” a 140 percent increase in recurring revenue and 87 percent year-over-year increase in total revenue, as well as “significant gains in customer growth.” Christopher Cabrera, president and CEO, confirmed that yep, many of Xactly’s customers, in fact, “shot up as much as three, four inches. We’ve got customers six foot eight, six-nine now.”

A report from Accenture titled “Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes” finds that “engaging citizens” and “collaborating with a wider network of service providers” are among the key practices that can help governments improve the quality of the services and outcomes they deliver.

A senior official of Accenture’s Institute for Public Service Value said that for leaders in public services, the notion that an individual’s engagement with government is similar to a commercial one, in which taxes are paid in exchange for high-quality services, “fails to… ha ha ha… high-quality services… taxes buying high-quality… oh my sides… hang on, give me a minute here, that’s the funniest… all week.”

The report concluded that while whining and bitching on Change.gov “isn’t going to do a damn thing, in the long run it probably beats taking hostages at the mall.”

Sage North America announced the release of SageCRM v6.2 for SMBs. The product has pre-configured and customizable screen themes, an editor for multi-lingual e-mail campaigns, and an enhanced graphical view for managing relationships between multiple contacts.

It’s available as a standalone CRM system and as part of the Sage Accpac Extended Enterprise Suite, and will be available in the Sage MAS 90 and 200 Enterprise Suite later this month. Sage officials say the CRM system is designed for small and medium-sized businesses, adding that they look forward to welcoming Chrysler, GM and Citigroup as customers “soon.”

Maximizer Software says that its mobile CRM product is now available for the HTC Google G1 smart phone. The touch-screen Google G1, which debuted last year with T-Mobile, is powered by Google’s Android, the open source mobile device platform and operating system. It’s also available for BlackBerry, Windows Mobile, iPhone, Palm and Symbian-supported smart phones.

Stupid phones are “unsupported at this time,” company officials say.

That’s the show for today, we’re off to adjust our iPosture.

Radio CBM is sponsored by The Allman Brothers Band’s Live At Fillmore East. To submit song requests, news tips or complimentary bottles of fine single-malt Scotch e-mail [email protected].

David Sims
David Sims Writing
David Sims, a professional CRM writer since the last century, is an American living in New Zealand because "it's fun calling New Yorkers to tell them what tomorrow looks like."


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