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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 122
Voice of Customer
Customers Don’t Know What They Don’t Know
Dave Brock
-
October 20, 2011
Healthcare costs set to skyrocket because of call centers, unless . . .
Jodie Monger
-
October 20, 2011
Is Rating Customer Satisfaction Numerically a Good Idea?
Anne Miner
-
October 19, 2011
The Squeaky Wheel Syndrome
Rebel Brown
-
October 18, 2011
3 Steps to Exceptional Customer Feedback Management, Part 1
Hoyt Mann
-
October 18, 2011
Create a one-pager for your VOC program
Krista Roseberry
-
October 17, 2011
Netflix: 3 Marketing Takeaways We Can Apply
Ernan Roman
-
October 17, 2011
The Half-Life Of Customer Feedback
Jon Picoult
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October 16, 2011
What Do Bank of America and Netflix Have in Common?
James Purchase
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October 15, 2011
Measuring the Strength of Customer Relationships
George Taylor
-
October 12, 2011
Customer Input Essential to Innovation
Robert Brands
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October 11, 2011
Service Innovation Starts with Customer Aspirations
Chip Bell
-
October 11, 2011
Please Don’t Drink the Koolaid
Rebel Brown
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October 10, 2011
Understanding Buyer Priorities and Goals in an Uncertain and Chaotic World
Tony Zambito
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October 5, 2011
Net Promoter Score is 2.7 times more sensitive than Customer Satisfaction
Adam Ramshaw
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October 5, 2011
The Art & Skill Of Customer Listening: session 4
Martin Hill-Wilson
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October 4, 2011
Measuring Customer Loyalty is Essential for a Successful CEM Program
Bob Hayes
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October 3, 2011
Influence of Buyer Perceived Value (BPV) on Buyer Behavior and Decisions
Tony Zambito
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September 27, 2011
Netflix: What Worked and What isn’t Working
Ernan Roman
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September 26, 2011
Netflix’s self-made CRM crisis and how Social CRM can help
Harish Kotadia
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September 24, 2011
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