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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Enterprise Technology
Page 624
Enterprise Technology
How Much Can We Blame IT for Bad Customer Service?
Kristian Gotsch
-
September 24, 2008
Are You Monitoring Your Trademarks on the Search Engines?
Alan See
-
September 23, 2008
Jumping Into Cloud Computing Platform War: LongJump
Bob Thompson
-
September 22, 2008
What to Do When Customers Say “No Thanks!” to Marketing
Graham Hill
-
September 16, 2008
There’s Something Wrong if Your People Are Hitting Their Marks and Your Customers Are Hitting the Road
Bill Price
-
September 12, 2008
Myth No. 4: A Centralized Customer Database Provides a 360-Degree View of the Customer
Robert Howard
-
September 10, 2008
Fun With Web Analytics: How Could You Measure a Paperback Book?
Akin Arikan
-
September 7, 2008
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
-
September 2, 2008
Hey Verizon Wireless! There’s a Reason I Use You, Instead of Sprint. Capiche?
Dick Lee
-
September 2, 2008
If Customers Say They’re Happy, Why Are They Leaving?
Colin Shaw
-
September 1, 2008
What’s Your ROI on Customer Data?
Lynn Hunsaker
-
August 30, 2008
“Balance the Field” to Achieve CRM Success in Sports
Kristian Gotsch
-
August 26, 2008
Innovating the Customer Experience to Embrace Everything That Surrounds the Product
Lynn Hunsaker
-
August 25, 2008
Searching for the CRM Holy Grail
Graham Hill
-
August 20, 2008
How to Use Twitter for Customer Service
Phil Dourado
-
August 18, 2008
Coupon-o-Metrics: Has the Web Changed Coupon Use?
Akin Arikan
-
August 16, 2008
Great Service Has to Be Institutionalized if It Is to Become the Norm
David Rance
-
August 11, 2008
Customer-Centric Salespeople Are Four Times More Effective
John Todor
-
August 10, 2008
Alterian Vies for Industry Leadership in Multichannel Marketing
Bob Thompson
-
August 8, 2008
Can Starbucks Still Be a “Third Place” When Customers Drive Through?
Jim Barnes
-
August 5, 2008
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