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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 178
Customer Loyalty
Finding More Meaning than Only a Mean
Dave Fish
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July 28, 2013
Customer Effort Score(tm) and NPS: Gangnam Style Metrics?
Randy Brandt
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July 28, 2013
Pushing the needle rackspace on customer satisfaction and employee engagement
Stan Phelps
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July 27, 2013
Retention vs. Acquisition: Do you focus on the funnel or fix the leaky bucket?
Stan Phelps
-
July 27, 2013
Fishing for that elusive and fickle loyal customer
Will Roche
-
July 27, 2013
Using tech to affect consumer happiness
Vijay Dandapani
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July 27, 2013
Customer loyalty requires 5 steps
Micah Solomon
-
July 27, 2013
Is Your CEO Serious About Driving the Customer Agenda?
Jeanne Bliss
-
July 25, 2013
Complementary Goods – Competition May Be Key
Stacy Sanders
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July 24, 2013
Loyalty is Dead. Long Live Engagement
Curtis Bingham
-
July 23, 2013
Combining Kano and Net Promoter(r) for Customer Feedback Success
Adam Ramshaw
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July 22, 2013
“If You Don’t Know Where You’re Going [With Customers], Any Road Will Get You There”, Wisely Said the Cheshire...
Michael Lowenstein
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July 20, 2013
Loyalty has to keeping up with ever increasing customer expectations
Mark Sage
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July 20, 2013
The Dark Side of Customer Focus, CRM, and Customer Experience
Maz Iqbal
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July 19, 2013
Why We Hate Losing
Colin Shaw
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July 18, 2013
Emerging Chinks and Dents in the Universal Application and Institutionalization Armor of Popular Performance Metrics
Michael Lowenstein
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July 17, 2013
Gaining Repeat Customer Sales from within your CRM
Dick Wooden
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July 16, 2013
Shiny Objects and Stupid Practices Won’t Make You a Customer Loyalty Leader
Maz Iqbal
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July 16, 2013
Can You Suspend the Fear and Say “Sorry”?
Jeanne Bliss
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July 16, 2013
Has social media grown up enough to prove its own value?
Curtis Bingham
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July 16, 2013
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