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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 519
Customer Experience
Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia
Adrian Swinscoe
-
September 27, 2014
Moving Your Company Toward Customer Engagement
Piers Platt
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September 27, 2014
Psst….Want to Hear a Little Secret About Social Media?
Randy Brandt
-
September 26, 2014
Wearable technology? It’s cool, it’s fun, and it will make some people feel uncomfortable.
Alan See
-
September 26, 2014
Brittle Experiences
Peter Leppik
-
September 26, 2014
Case Study: Using Journey Mapping Workshops to Drive Change in City Government Customer Experience
Jim Tincher
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September 26, 2014
3 Inspired Ways to Increase Customer Loyalty
Jeannie Walters
-
September 26, 2014
When a Company Won’t Give What it Clearly Has – Designing Customer Experience
Michael Plishka
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September 26, 2014
Customer Feedback: Allowing customers to follow their desire paths
Gareth Rees
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September 26, 2014
Why you’re not Steve Jobs: He was the ultimate Customer Experience perfectionist
Kristin Zhivago
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September 26, 2014
Learn Hilton’s Secrets for Tripling Its Number of More-Than-Satisfied Customers
Michelle deHaaff
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September 26, 2014
The Secret Sauce For Improving Customer Retention And Loyalty
Linda Ireland
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September 25, 2014
“No Soup for You” – A Lesson in Customer Experience from Seinfeld
Jennifer Kramp
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September 25, 2014
Emirates Vs Etihad – Customer Experience Review
Ian Golding
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September 25, 2014
How Micromapping Can Save Your Business
Jeannie Walters
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September 25, 2014
How To Use Customer Experience Data to Improve Customer Service
Flavio Martins
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September 25, 2014
TS16949 and Customer Feedback
John Coldwell
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September 24, 2014
Customer Experience: Are You Addressing These 12 Critical Points?
Joshua Paul
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September 24, 2014
What’s the Difference: Journey Map or Lifecycle Map?
Annette Franz
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September 23, 2014
Eliminate Clashing Silos from the Customer’s Experience
Jeanne Bliss
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September 23, 2014
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