Gareth Rees
Gareth Rees
Gareth Rees is Head of Service Delivery at Rant & Rave.Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing - to deliver and receive great service - half of the FTSE rely on the Rant & Rave platform to proactively communicate with and listen to the Voice of their customers.
Hack schooling and how consumers are taking control
Have you seen the TEDx talk Logan Laplante gave on Hack-Schooling? Logan Laplante is a 13 year-old boy who was taken out of the education...
From Chimps to Champs: Capturing Customer Emotions from Feedback
I’m not a man for self-help books usually, always preferring to steer my own path. But after listening to a review on BBC radio...
Customer Feedback: Allowing customers to follow their desire paths
Have you heard the story about the University who argued about where to place the footpaths on the campus? The arguments went on for...
Shoppers with Mobiles – who are the winners?
I’m a serious fan of online shopping, not only because I’m busy but also as it makes my customer experience easy. Also, if I...
Empathy and Sympathy in the Customer Experience
What is the difference between empathy and sympathy? The Oxford English Dictionary is very clear that sympathy is, “feeling pity or sorrow for someone...