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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 94
Customer Strategy
Seeing Through the “Window of Discontent”
Bob Apollo
-
June 19, 2008
When Small Businesses Embrace Social Media
John Todor
-
June 18, 2008
Why Buy a Ferrari if You’re Living on a Dirt Road?
Brian Steel
-
June 18, 2008
The Web That Time Forgot: Social Networks in the 1930s, ’60s and ’70s
Mei Lin Fung
-
June 17, 2008
What Would Mark Twain Click On?
Andrew Rudin
-
June 17, 2008
Your Contact Center Can Bolster Retention, Drive Value and Lower Your Costs–if You’d Just Stop Ignoring It
David Rance
-
June 16, 2008
Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?
Chris Stiehl
-
June 16, 2008
Advisory Boards: Innovation Means Knowing What Your Customers Want
Laura Patterson
-
June 16, 2008
Quadrant Chart for Analytics Versus Multichannel Sophistication (Part III)
Akin Arikan
-
June 16, 2008
Dilbert Is Alive and Well. In Your Company!
Graham Hill
-
June 15, 2008
Models, Maths and Customer-Centric Marketing
Graham Hill
-
June 14, 2008
Target Account Profiling and Pre-qualification: Why Don’t We Just Ask the Questions?
Brian Steel
-
June 13, 2008
The Secret of Happiness Is …
Phil Dourado
-
June 12, 2008
What Exactly Is Touchpoint?
Daryl Choy
-
June 12, 2008
Two More Clueless Companies Pour New Customers Into a Bottomless Bucket
Dick Lee
-
June 10, 2008
How Fit Is Your Customer Service Department?
Adrian Miller
-
June 10, 2008
A Radical Thought: Focus on Your Profitable Customers
Shaun Smith
-
June 9, 2008
What If the Person Building Your Product Met the Customer Who Would Be Buying It?
Chris Stiehl
-
June 9, 2008
Is CRM Doomed to Success?
Graham Hill
-
June 8, 2008
What Exactly Is Microsoft Doing Here?
Daryl Choy
-
June 6, 2008
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