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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 149
Customer Analytics
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
-
September 2, 2008
If Customers Say They’re Happy, Why Are They Leaving?
Colin Shaw
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September 1, 2008
What’s Your ROI on Customer Data?
Lynn Hunsaker
-
August 30, 2008
“Balance the Field” to Achieve CRM Success in Sports
Kristian Gotsch
-
August 26, 2008
Innovating the Customer Experience to Embrace Everything That Surrounds the Product
Lynn Hunsaker
-
August 25, 2008
Searching for the CRM Holy Grail
Graham Hill
-
August 20, 2008
Coupon-o-Metrics: Has the Web Changed Coupon Use?
Akin Arikan
-
August 16, 2008
Customer-Centric Salespeople Are Four Times More Effective
John Todor
-
August 10, 2008
Can Starbucks Still Be a “Third Place” When Customers Drive Through?
Jim Barnes
-
August 5, 2008
Don’t Ask if You Can’t Act
Lior Arussy
-
August 4, 2008
It’s Like Let Me Use Metaphors to Totally Get My Point Across
Lynn Hunsaker
-
July 30, 2008
Create Organizational Excellence Through Customer Experience
Lior Arussy
-
July 25, 2008
Go Beyond Win/Loss Reports and Find Out Why Others Chose “None of the Above”
Bob Apollo
-
July 23, 2008
Online Marketing Isn’t New Media, Anymore: Fusing Marketing’s Parts Into One Whole
Elana Anderson
-
July 22, 2008
Get to Know Joe: Predictive Analytics Can Create Utopia for Your Most Valuable Customers
Michele Eggers
-
July 21, 2008
The Rising Role of Prosumers
John Todor
-
July 17, 2008
“Please Enter Your Number. Please Enter Your Number”; Contact Technology Shouldn’t Be This Hard
Bill Price
-
July 14, 2008
If Analytics Isn’t Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your...
Michael Caccavale
-
July 14, 2008
Don’t Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse
Jim Barnes
-
July 8, 2008
Technology Needs to Enable, Not Inhibit, Excellent Service
Shaun Smith
-
July 7, 2008
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