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Sales and Marketing Alignment: Why Should You Care?

Scott Santucci -

Do You Really Know How To Sell?

Daryl Choy -

What Drives Great Customer Service?

Graham Hill -

Siperian MDM Hub Now Available on Salesforce.com’s AppExchange

News Editor -

Do Your Value Propositions “Go to 11”?: The Rise of Customer-Centric Messaging

Scott Santucci -

What Does [Should] a CMO Do?

Elana Anderson -

Let Employees Depart From the Script and Sort Out Customer Problems

Jim Barnes -

Cocreation-Participation From Passionate Customers

Vandana Ahuja -

How Well Do You Listen?

Daryl Choy -

Will Marketing Ever Be Customer-Centric?

Graham Hill -

Konica Minolta Grabs Top Ranking From Customers for Color, Overall Image Quality

News Editor -

Konica Minolta Wins Three 2007 BERTL Readers’ Choice Awards

News Editor -

Konica Minolta Bizhub MFPs Receive Three BLI “Pick of the Year” Awards

News Editor -

Customer Loyalty 2.0, Part 3: Reliability of Loyalty Indices

Bob Hayes -

Performance Communications Group: 2008 Poised To Be “Banner” Advertising Year

News Editor -

Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation

Graham Hill -

Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates

Mei Lin Fung -

Marketers Must Tap Into the Year of the Customer

Laura Patterson -

Data Mining Can Help Retailers Realize the Promise of Enterprise CRM Systems

Patrick McHugh -

The Day You Start Losing a Client

Alan See -
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