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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Troubled Financial Times Impel Marketers to Go Big or Join Forces
Kelly Hlavinka
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December 17, 2008
Will This Year’s Sales Assumptions Work in 2009?
Andrew Rudin
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December 16, 2008
Twas the Night Before the Big Demo
Peter Cohan
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December 16, 2008
Cultivate Relationships to Increase Margins
Robert Howard
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December 16, 2008
Targeting Customer Service at Your Best Customers Is Critical in a Recession
Graham Hill
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December 16, 2008
Cloud Me In
Ernest Frimpong
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December 16, 2008
A Recession Provides Opportunities as Well as Challenges
Laurence Ainsworth
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December 15, 2008
In the Midst of a Global Economic Crisis, It’s Still All About Service
Jim Barnes
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December 15, 2008
Marketing Messages in a Recession: Warmth Versus Value
Alan See
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December 14, 2008
A Channel Attribution Problem: Do Marketing Affiliates Deserve All the Credit They Get?
Akin Arikan
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December 12, 2008
Debilitating Demo Diseases: Acronymophilia
Peter Cohan
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December 11, 2008
Wells Fargo: More From the Seamy Underbelly of Banking
Dick Lee
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December 10, 2008
Abercrombie’s “Voice in the Wilderness” Discounting Strategy
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December 10, 2008
Don’t Forget Joe: How Customer-Facing Companies Can Make a Buck in a Down Economy
Michele Eggers
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December 9, 2008
The “R” Effect: How to Adapt Your Business to a Fundamental Shift in Customer Behavior
Francis Buttle
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December 9, 2008
Six Ways to Unlock Value From CRM in a Down Economy
William Band
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December 9, 2008
Release Brakes: How to Crack the Fear Barrier in a Tough Economy
Waldo Waldman
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December 8, 2008
We Know Where We’re Going, But IT Can’t Get Us There
Dick Lee
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December 8, 2008
Just the Facts, Ma’am: The New Reality for Sellers
Steve Chriest
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December 8, 2008
Be Bold. Be Brave. Be Different. The Future for Contact Centers.
Shaun Smith
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December 7, 2008
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