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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
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Content Type
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Four Ways Merchants Can Protect Their Coupons (and the Negative Impact of Aggregators)
Brandon Carter
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February 14, 2012
Have You Called Your Office Lately?
Teresa Allen
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February 14, 2012
Tying the Bow is just as important as the gift
Stan Phelps
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February 14, 2012
22 ways to show your customers you love them
Matt Heinz
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February 14, 2012
Front Desk Follies
Drew Stevens
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February 14, 2012
No More “Kodak Moments”
Robert Passikoff
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February 14, 2012
We Have a Lot to Learn from Each Other
Jim Sullivan
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February 14, 2012
The importance of effective feedback
Patrick Lefler
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February 14, 2012
Turning Point gives a little extra for the road
Stan Phelps
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February 14, 2012
Analyzing Big Data: A Customer-Centric Approach
Bob Hayes
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February 14, 2012
Watch my hips, not my lips
Gary Cokins
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February 14, 2012
The Digitization of Human Interactions: From Long Tail to Mass Disruption
Brian Vellmure
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February 13, 2012
Finally Someone Stands up for the Customer
Colin Shaw
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February 13, 2012
Is It Finally Time to Get Your Act Together?
John D. Leavy
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February 13, 2012
25 Intriguing Digital Marketing Statistics
Alexis Karlin
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February 13, 2012
Counting “Fans” And “Followers” Is The HFCS Of Social Engagement
Christopher Carfi
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February 13, 2012
Do you know what problem you are trying to solve?
Leslie Pagel
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February 13, 2012
Process for Action
Kitty Radcliff
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February 13, 2012
Collaboration by Design
Jacob Morgan
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February 13, 2012
Unleadership – A Crisis of Identity
Mike Myatt
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February 13, 2012
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