Fort Myers, FL, (July 24, 2007) — CallMiner announced today that Technology Marketing Corporation (TMC) has named CallMiner as a recipient of its Customer Interaction Solutions 2007 Speech Technology Excellence Award for CallMiner Eureka!. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982.™
CallMiner’s speech analytics solution is the only application that automatically analyzes and reports on the content, context, purpose and result of every recorded conversation handled by contact center agents. It accurately mines and analyzes every word of every call, as well as captures acoustic data (tempo, silence and stress), meta-data and customer information to provide a complete picture of all calls and their outcomes. CallMiner Eureka! uncovers why customers call and how agents respond, enabling organizations to improve performance in customer satisfaction, sales and marketing effectiveness.
“CallMiner Eureka! truly represents the next generation of speech analytics applications. The solution easily extracts customer intelligence from 100 percent of recorded conversations to furnish valuable customer insight across lines of business for immediate ROI and competitive advantage,” said Cliff LaCoursiere, CallMiner’s co-founder and senior vice president of business development. “We are honored to have received this Award as it underscores our commitment to provide customer service-driven enterprises worldwide – from telecommunications to travel – with sophisticated and scaleable software that increases customer retention and satisfaction.”
Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2007 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
“CallMiner has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. CallMiner Eureka! has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
The Speech Technology Excellence Award will be published in the August 2007 issue of Customer Interaction Solutions magazine.
About CallMiner
CallMiner is the leading developer of solutions that provide near real-time customer intelligence from recorded conversations. CallMiner’s advanced speech analytics solutions enable managers and executives to conduct ad-hoc queries and analyze conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM initiatives. Leading institutional investors include Inflexion Partners, Intersouth Partners, Sigma Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-689-MINE.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
