Dick Wooden
Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.
Business Drivers that CRM Equips You to Address
Your world is crazy busy and there is only enough time to focus on the key aspects that most affect your business. The...
Actions for a Snow Bound Day #1
Here in the Midwest and many other places across this great country we are experiencing a "snow bound day". It is one of those...
Diary of Relationship Conversations for Sales Success
Do you remember your previous conversations with each of your key contacts for each active sales opportunity? What did you commit to do...
Nurturing Relationships – 7 Easy-Steps to E-newsletters
As many of you know we have been creating a monthly electronic Newsletter for over 5 years. It has been a consistent and...
From How to WOW: Create a Culture of Buzz
Maybe you've heard the FreshBooks customer service story. It involves Triscuits and demonstrates how the culture of a billing-software service created the kind of...
Drive Your Business Success with Referrals
We all know referrals are golden. They outshine even the best marketing at growing our businesses. Do you consider yourself lucky when you get a...
7 Disciplines for Entrepreneurial Success
It has been said that the main reason that so many entrepreneurs under achieve and fail is they lack discipline. Being an entrepreneur...
Know Your Customer – Analytics as Competitive Advantage
We often have a conversation with an existing client or a prospective client about their desire to go to the "next level" and helping...
What a Farmer and Teacher Taught Me about Success
Thoughts from a year-end review goes back to core principles and values that lead to success: It is surprising the similarities between being a small business...
Make Every Relationhip Count
"Relationship" is the center point, the core starting of both personal and business relationship development. The relationship with yourself, the relationship with your loved...
Transform Your Success Focus to the Customers’ Experience
Forrester Research Principal Analyst Kerry Bodine says many companies put buyers into customer experience hell by frustrating their attempts to buy products and get...
Fundamentals of Business Management – Dr. Edward Deming
Back in 80's I came across the teachings of Dr. Edward Deming and I really connected to his quality initiatives. The turn arounds...
4 Words to Live By
If you've been reading my blog for any length of time at all, by now you know how much I believe that relationships can...
Fundamentals of Business – General George Patton
One of my hero's is the World War II General, George Patton. In my generation he became popular during the movie by his...
13 Tips to Boost Your Email Marketing Efforts
Having been involved with email marketing for the last 7 years I have found these various tips helpful to boost the results of your...
25 Timeless Sales and Marketing Tips
Many years ago I came across list of sales and marketing tips that I have used in my career. I recently reviewed the...
Advice from a Glacier – as Applied to Achieving Business Success
While traveling on vacation in the great state of Alaska this summer Carlie and I got to experience the awesomeness of the world of...
Synergy for Success – stop a hit-and-miss approach
What are cross-functional teams, and why should you want them in your business? The decision-making process essential to Predictable Success requires them, that's why. Isn't...
Six Laws for Better Customer Relationships- Epilogue
Epilogue: Where to Begin and End With the Six Laws for Better Customer Relations Customer Relationship Management should begin with The Six Laws for Better...
The Six Laws of Customer Experience: Law #6–You Can’t Fake It
Really think about that question before you answer. It's so easy to get lost in the important details of running a company or managing a...