Fundamentals of Business Management – Dr. Edward Deming


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Back in 80’s I came across the teachings of Dr. Edward Deming and I really connected to his quality initiatives. The turn arounds that occurred in nations (Japan) and organizations that developed a quality focus is remarkable.

He had defined many wise fundamentals on managing a business that have been a core in my business management philosophy and practices over the years.

You may also consider these to help manage your way “Out of the Crisis”

  • “Create constancy of purpose toward improvement of product and service”, with the aims of becoming competitive, staying in business and providing jobs.
  • Adopt a new philosophy – “Client-centric with continual quality improvements”. Having a customer centric business philosophy is core to Success with CRM.
  • Improve constantly and forever in the system of service and production.
  • Institute training on the job. Institute leadership. Institute a vigorous program to encourage education, retraining and self-improvement for everyone.
  • “Drive out-fear”- so that everyone can work effectively for your business, and employees are not afraid to ask questions and take a position. (It employee’s responsibility to inform management about problems and its management’s responsibility to act). {His ‘Drive out Fear’ fundamental is critical to full engagement and reaching predictable success}
  • Take action to accomplish the transformation by putting everyone to work on it. (Workers cause 15% of the problems whereas the system produces 85%. The system is the responsibility of the management).
  • Don’t neglect long-term planning and transformation. {Devote dedicated time to work “on” the business and not just “in” the day to day of business}

What ‘quality’ improvement can your bring into your business?

Republished with author's permission from original post.

Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.


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