Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
Leadership lessons from everyday acts (part 1)
Leadership is like riding. - you need to know where you want to go. - you need a fair idea of how to reach there.…
3 qualities of a great sales manager
The three things that makes great sales manager are ability to Coach Absorb pressure Build a team I got this insight when I ran into…
Are large Indian retailers battle ready?
In their current state of operations, Indian organized retailers are in no way equipped to compete with the likes of Walmart, Tesco or Target. Let...
Customer engagement vs customer centricity
As an employee responsible for customer advocacy at a software vendor, I often receive requests from colleagues in the development teams requesting me to...
Best product demo ever
I chanced upon this demo of Sony Xperia Acro smart phone today. This is the best demo of a product that I have seen in...
Selling is not about selling anymore
Though everyone around us have been telling us that the we are going through a techtonic shift in how people buy, one does not...
Selling tips from a CIO on how to sell to him (or any other CIO)
Today, I was going through my blog posts and came across a post (http://rmukeshgupta.wordpress.com/2011/05/03/tips-on-how-to-sell-to-a-cio-by-a-cio/) that I had written a long time back. Sometime last...
Future of customer service in a social world
In the good old days, if we had to contact our bank or for that matter any business, we used to reach out to...
Customer centricity & Chief Customer Officers
In the recent times, we have started to see a lot of organizations pay a lot more attention to their customers and have inducted...
The lure of large deals
If you are a sales leader, working in the software industry, you would know the importance that any organization places on the deal size. The...